A lot of people have been able to benefit from the new electricity options that have come up in the past year. The state has gone through some changes with the laws, which has made it possible for more companies to be able to provide energy to anyone who is willing to pay for it. It’s so weird that we were living with an energy monopoly for so long, and no one bothered to do anything about it. The people decided to finally do something and let their voices be heard. They cast their vote and now the results of those votes have become a reality.
I couldn’t wait to get away from my old energy provider. They were one of the worst companies that I’ve ever seen. The company has terrible customer service, when you can actually reach it. When I usually place a call to them, I have to go through a complicated automated process of transversing through menus by pressing on the keypad and talking into the phone. Then I’m usually put on hold for at least 20 minutes, which is less than ideal. Then when I finally reach someone, they can’t help me with my problem.
Not only did the company have poor customer service, but they also had poor energy service. The company would regularly have outages that would affect many homes, and people would all call about it, only to be met with the same phone problems that I faced. One time the power stayed off for 3 days, and everyone had to find some way to cook their food or heat their homes. That was one of the worst things I’ve ever seen. The company had the audacity to bill us for those days, even though we weren’t able to get any power in our homes.